Shipping policy

Shipping & Delivery Policy

 

Order Processing

All orders are processed within 1–3 working days (Monday to Friday, excluding public holidays).

Once your order has been dispatched, you will receive an email confirmation along with full tracking details.

Delivery Locations

We currently offer delivery within the United Kingdom and the European Union (EU).

Delivery Timeframes

United Kingdom (UK):
Estimated delivery time: 2–5 working days
All items are shipped from local UK or EU warehouses to ensure fast and reliable delivery.

European Union (EU) including Poland:
Estimated delivery time: 2–5 working days
Orders are shipped from our EU-based warehouses to provide efficient delivery across Europe.

 

Delivery Charges

Free Standard Delivery:
We offer free standard shipping on all orders within the UK and EU. No minimum purchase required.

Express Delivery (if available):
Customers may choose express shipping at checkout for an additional fee (availability may vary by location).

 

Tracking Your Order

Once your parcel has been dispatched, you will receive a tracking link via email, allowing you to monitor your delivery in real time.

Delivery Delays

While we aim to deliver all orders within the estimated timeframe, delays may occur due to courier issues, customs processing, weather conditions, or other unforeseen circumstances.

We appreciate your patience and understanding.

Need Help?

If your order has not arrived within the expected timeframe or you need assistance, please contact our support team:

📧 support@mycozykitchen.co.uk