We want you to love every product you purchase from My Cozy Kitchen.
If for any reason you’re not completely satisfied, we’re here to help!

🔁 Return Window

You can return any eligible item within 14 days of delivery for an exchange or full refund.
Please make sure your item:

Is unused, unwashed, and in its original packaging

Includes all accessories, manuals, and labels

🚚 How to Start a Return 

1. Email us at mycozykitchencouk@gmail.com with your order number

2. Our team will guide you through the quick return process

3. Send the item back to our UK warehouse address provided in your return confirmation

💷 Refunds

Once your return is received and inspected, we’ll issue a refund to your original payment method within 5-7 working days.
Please note that:

Original shipping fees (if any) are non-refundable

Refund time may vary depending on your bank or card provider

📦 Non-Returnable Items

For hygiene and safety reasons, we can’t accept returns on:

Opened food-related products (e.g., jars, containers used for storage)

Customized or personalized items

Gift cards

🧭 Need Help?

If you have any questions about your return, reach out to us anytime at:
📧 mycozykitchencouk@gmail.com

❤️ Our Promise

We’re committed to making your shopping experience smooth and worry-free.
If something’s not right, we’ll make it right _ no hassle, no stress!