🛍 1. How long will my order take to arrive?
We offer Free UK Delivery on orders over £30. Standard delivery takes 3–7 business days, depending on your location. You’ll receive a tracking link once your order is dispatched.

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📦 2. Do you ship internationally?
Currently, we deliver across the UK only, but we’re expanding to the EU soon! Follow us on Instagram @mycozykitchen for updates.

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🔁 3. What is your return policy?

We accept returns within 14 days of delivery. Items must be unused and in their original packaging.
To request a return, contact support@mycozykitchen.co.uk with your order ID.

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💳 4. Which payment methods do you accept?
We accept all major payment methods, including Visa, MasterCard, PayPal, and Apple Pay.
All payments are securely processed through encrypted checkout.

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🕓 5. Can I change or cancel my order?
If your order hasn’t been shipped yet, we’ll gladly assist you.
Please email us within 12 hours of placing your order.

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💬 6. How do I contact your support team?
We’re available Monday – Saturday, 9 am – 6 pm (UK Time).
Email us at support@mycozykitchen.co.uk or use our Contact Us page form.

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🎁 7. Do you offer gift wrapping or personal messages?
Yes! Simply add a note at checkout and we’ll wrap your order in our signature eco-friendly packaging. 🎀

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🕯 8. Where can I learn more about your products?
Visit our About Us page to discover the story and craftsmanship behind every item we create.